Our Services & Solutions
Human and technological expertise to strengthen
your customer relationships and turn every contact into an opportunity.
Business Restructuring & Optimisation
Optimize your processes and redefine your organization to boost your business performance. We know that every business is unique. With our flexible model, we quickly adapt our team to meet your ever-changing needs.
Customer Support & Operations Management
Provide responsive and seamless service to your customers, while freeing up time for your business. Whether you need to quickly expand or reduce your team, we have the ability to adapt to periods of high or low demand.
Multilingual Prospecting & Telesales
Generate qualified leads through our network of multilingual operators (Portuguese, English, Spanish, Italian, German, Turkish). Thanks to remote working, we recruit talent wherever they are. This allows us to offer you a high-quality multilingual service with native advisors for each market.
Why are we effective?
+7
Languages mastered
We support your customers the right way — and in their own language.
Agility
& Innovation
Thanks to our hybrid model, we adapt our solutions to your needs.
24h/7j
Service continuity
Our team ensures continuous service, even during crisis situations.
You might be wondering…
How do I get started with BestCall?
It's quick and easy. We start by understanding your needs: call volume, languages required, hours of operation, tools used, and performance objectives. Then we set up a dedicated team, trained in your products, your brand tone, and your internal procedures. In just a few days, your customer service or prospecting team will be up and running—ready to represent your company with excellence.
What types of companies do we support?
BestCall works with companies of all sizes, from fast-growing startups to international groups. Our clients operate in a variety of sectors: E-commerce and retail Tourism and hospitality Financial services Technology and software Energy and telecoms Health and wellness Our strength lies in adapting our approach to the culture and requirements of each brand.
Do our agents work remotely or on-site?
Both! We use a hybrid model that combines performance and flexibility. Our agents can work from our centers in Portugal, a multilingual hub renowned for the quality of its customer service, or remotely, depending on the project and the client's needs. In all cases, we guarantee high-quality monitoring, maximum data security, and daily supervision.
Can we manage several markets at the same time?
Absolutely. Our team is made up of native speakers or fully bilingual advisors in more than 10 languages (French, English, Spanish, Italian, German, Portuguese, Dutch, etc.). This allows us to manage your operations across multiple countries and time zones from a single platform, with unified metrics and seamless coordination.
Can our solutions integrate with your internal systems (ERP, helpdesk, etc.)?
Yes, without difficulty. Our solutions are compatible with most tools on the market: Salesforce, Zendesk, HubSpot, Freshdesk, Odoo, Zoho CRM, and many others. We adapt our workflows to your internal processes so that your teams and ours work as a single integrated department.
